Thing number 11 is about IM'ing. I remember when I was younger, the only IM software available was from AOL. Now, there is Yahoo and the one I chose which was Meebo. The cool thing about Meebo is that it allows one to traverse across many different types of IM'ing software. Instant Messaging is handy but for me texting is a little safer...not everyone can see what you are doing except for the phone companies.
I read an article not too long ago that suggested instant messaging was inappropriate for work, I argue if used properly, IM'ing can exponentially speed up many aspects of daily work...provided the job requires one to stay at the desk. Anyhooooow, on to the next thing.